We know talking to real people matters. If you have questions about your policy, our dedicated customer services team is here for you.
It’s helpful if you have your policy number and National Insurance number handy when you call and include it in any written communication to us.
Does your policy number start with C?
Your policy document contains your policy number and this will be different depending on the pension scheme you're in:
Making a complaint
We always put our members first, giving you the attention and experience you deserve. But things can go wrong from time to time. If you have a complaint, the first step is for us to understand the problem.
Please have your policy number and National Insurance number handy when you contact us. You can get in touch using the phone, email or postal details above.
If you aren’t happy with our response, you can complain to the Financial Ombudsman Service on 0800 023 4567 / 0300 123 9123 or by post at:
Exchange Tower
London
E14 9SR
Making a complaint to the Financial Ombudsman Service won't affect your legal rights.
