Vacancy Details

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Customer Service, Operations & General Management

Reigate - Enterprise

Reigate - Enterprise




About Us

We’re a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we’re not your traditional financial services company and we’re not just looking for traditional financial services people.

We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers. To fulfil our purpose to help people achieve a better later life.

In 2021 we were named as one of the UK’s 100 Best Large Companies to work for and accredited as a 2 star organisation, representing outstanding levels of engagement. Alongside these we were also recognised as one of the Financial Services’ 30 Best Companies to Work For, London’s 75 Best Large Companies to Work For, South East’s 100 Best Companies to Work For and Northern Ireland’s 10 Best Companies to Work For.

We’re extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.

The Role

A fantastic opportunity has arisen to join us as an Administrator within our Customer Services Department.

As an Administrator you will be responsible for providing administrative support to our Customers, partners and external 3rd parties considering at all times how to achieve the best Customer outcome.

We are seeking someone who is driven to provide excellent customer service and who maintains focus when faced with high volumes of work, ensuring accuracy at all times.

Training is provided and you will have a Team Leader who will ensure you have everything you need to complete your role successfully.

Whilst experience of customer service or administration within a financial services company is beneficial and would give you a head-start in this role, it is not essential.

You will

  • Ensure that administrative tasks are processed efficiently and accurately

  • Provide and maintain excellent levels of customer service, providing prompt and efficient responses to enquiries

  • Take ownership and responsibility when handling customer enquiries via inbound or outbound calls, emails or post       

  • Perform other ad-hoc duties as required         


You are

  • Educated to GCSEs or equivalent level, including English and Maths (passed at grade C or above)

  • Computer literate (with experience in Microsoft Office)

  • Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality.

  • Driven and able to motivate yourself when faced with tight deadlines.

Working for us, you get your Just Rewards…

  • A Competitive Salary, amazing Pension Scheme and Life Assurance

  • Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday

  • Private Medical Cover and Income Protection, just in case

  • A Bonus Scheme that takes a balanced approach and looks at both `in role performance’ but also `the behaviours and attitudes you exhibit at work’

  • FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

  • Plus we have a variety of Employee Funded Benefits available to you via our Online Benefits Portal