Service Governance Analyst

Date Posted: 17/10/2024

Location: Reigate

Job Type: Full time

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Who are Just?

We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets.

We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.

Purpose

We have a brand new position that has just arisen within our Defined Benefit Business Area here at Just which is a Service Governance Analyst role.

Our customer service proposition within DB is delivered by our Third Party Administrator. So this role is pivotal in ensuring the service, customer engagement and efficiency runs to the high standards we expect.

The Service Governance Analyst will be responsible for day to day activities, verifying service delivery, identifying any member trends, supporting training and maintaining processes. As well as monitoring processes adherence, checking quality and team competency (which will be completed through quarterly audit activities).

This is a key role which provides support to our existing client bases, new transaction opportunities and ensures we leverage appropriate costs for the scale and services from our Third Party Administrator.

In this role you will:

Monitor and assess Third Party Administrator (TPA) deliveries to ensure SLA and attestations are in line with their contractual obligations .
Collate and circulate MI for both TPA and DB Operational services providing membership data as required.
Prepare, execute and provide full reporting for all TPA audit activities providing feedback to DB operations and proposals for any improvements identified.
Through regular reviews, ensure TPA policies deliver our service requirements meeting our timeframes and are optimised for efficient service.
Identify and share any potential opportunities for service or process improvements.
Work with Operations to ensure all screening and existence checking is completed.
Provide support to TPA & Operations Manager as required.

You are

Knowledgeable of DB Pensions with a strong technical understanding of its; legislation, taxation and regulatory framework.
When required, capable of applying your DB knowledge to assess and validate complex benefit calculations.
Experienced in working alongside or for a TPA administering DB Pensions or BPA products
Knowledgeable of DB de-risking administration requirements and how they differ from standard pensions administration.
Able to work under pressure to achieve objectives within agreed timescales, without compromising accuracy and quality.
Extremely organised, with the ability to make intelligent decisions when faced with competing priorities.
Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels.
Self-motivated with a high level of initiative/drive.

Company Benefits:

A Competitive Salary, Pension Scheme and Life Assurance
Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
Private Medical Cover and Income Protection, just in case
A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
Opportunity to progress within your career both in-role and within the company
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
A variety of Employee Funded Benefits available to you via our Online Benefits Portal
Plus, several additional purchase options available for you and your loved ones

Why Just?

We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.

Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.

What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.

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