Pensions Services Specialist
Date Posted: 09/04/2024
Location: Reigate
Job Type: Full time
Apply NowJob Title: Pension Services Specialist
Location: Reigate – hybrid
Full time – 35 hours
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Administrator within Defined Benefits (DB)
About Us
We’re a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we’re not your traditional financial services company and we’re not just looking for traditional financial services people. We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers.
We are passionate about our strong purpose of helping people achieve a better later life and our culture is built around our identity of being Just. We do the right thing in the right way. Collaborating and valuing differences makes us a successful team in which everyone feels included. Our culture, combined with our strong purpose, is one of our key competitive advantages and helps us to make Just an inclusive and great place to work.
In 2021 we were named as one of the UK's 100 Best Large Companies to Work For and accredited as a 2-star organisation, representing outstanding levels of engagement. Alongside these we were also recognised in the following Best Companies categories: Financial Services' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work for and Northern Ireland's 10 Best Companies to Work For. We're extremely proud to be recognised for the great work that we do.
About You:
The role is ideal for those who enjoy working in a mathematical area, as the role will be based within a small DB Administration team that ensures the administration and monthly payroll funding runs smoothly throughout the DB Policies. We will fully support and train individuals who thrive in this environment.
Working cross-functionally, you will facilitate client and customer requests; This includes handling a variety of member queries, dealing with complaints, and solving matters relating to the administration of the DB policies. The role incorporates supporting other areas of the wider DB Team by providing key information and assisting with administrative matters such as creating the payroll calendars and the annual payroll for new schemes.
Within this role you will:
- Work with our clients, TPA’s (Third-party Administrators) and DB team to ensure all DB payments are made on time and are accurate.
- Produce quotation information for deferred members and pensioners within strict SLA’s.
- Act as a point of contact for our TPA’s and Pension Scheme Administrators.
- Support our TPA’s, members, clients and the wider DB Team with administration and payment queries, complaints, and service concerns.
- Provide support for our TPA’s and internal audits.
- Support the DB Operations team and wider DB Team with various tasks associated with client requirements, administration, reporting, MI, payments, and data validation.
- Engage in process and other improvement initiatives.
What you will need to have:
- The ability to manage your own workload and prioritise a number of different tasks based on business volumes and priorities
- A good team worker, able to establish and communicate priorities with a number of people to ensure adequate support is given to the team
- Good organisational and planning skills
- Customer service focused
- Excellent communication skills– with the ability to communicate information across different media (e.g. in person, telephone, letter, email)
- Clear focus on quality, service, and results
- What will make you stand out:
- Some understanding of DB Pensions and how they differ from individual annuities
- An understanding of the Life and Pensions Insurance Industry
What you will be rewarded with:
- A competitive Base Salary
- A generous and highly achievable bonus scheme – 20% paid quarterly based on individual and company performance against targets
- Hybrid work with 2 office days per week
- •Life Insurance + Income Protection + Private Medical Insurance + several additional purchase options available for you and your loved ones
Why Just?
We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.
Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.
What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.
Apply Now