IT Service Operations Engineer
Date Posted: 28/03/2024
Location: Reigate
Job Type: Full time
Apply NowIT Service Operations Engineer
Full time
Reigate
Who are Just?
We’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets.
We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.
That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.
Purpose
We are seeking a skilled and customer-focused Service Operations Engineer to join our dynamic team.
As a Service Operations Engineer, you will play a crucial role in providing technical support and assistance to our internal users, supporting and administering technology platforms and helping to continuously improve our Service Operations capabilities and processes.
Job Role Key Accountabilities
The primary responsibilities will include:
Responding to incoming support tickets and inquiries via phone, email, or ticketing system.
Diagnosing and troubleshooting technical issues related to hardware, software, and network systems.
Providing timely resolution to user problems while maintaining a high level of customer satisfaction.
Escalating complex issues to appropriate technical teams when necessary.
Documenting support procedures and solutions for future reference.
Assisting in the implementation of IT projects and system upgrades.
Collaborating with other IT professionals to improve processes and enhance system performance.
Qualifications
ITIL Foundation v3
Skills
Excellent communication and customer service skills
Excellent knowledge of Microsoft products including Windows 10 and Office365
Excellent knowledge of Active Directory
Self-motivated and proactive to manage time effectively
Excellent problem solving abilities
Experience
Experience of working with mobile devices
Able identify, log and resolve technical problems with software applications
Knowledge of SCCM and use of in a Desktop environment
Knowledge of PowerShell, ServiceNow (Incident, Request & Problem)
Excellent knowledge of video conferencing systems inc Microsoft Teams
Excellent knowledge of Exchange
Have a knowledge of Apple devices (iPad and iPhones)
Be able to dismantle and rebuild a desktop and laptop
Good knowledge and previous experience of CRM systems
Experience of remote worker support
Previous experience of working in a fast paced customer service environment
Company Benefits
A Competitive Salary, Pension Scheme and Life Assurance
Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
Private Medical Cover and Income Protection, just in case
A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
Opportunity to progress within your career both in-role and within the company
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
A variety of Employee Funded Benefits available to you via our Online Benefits Portal
Plus, several additional purchase options available for you and your loved ones
Why Just?
We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.
Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.
What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.