Pension Services Support
Date Posted: 25/03/2024
Location: Reigate
Job Type: Full time
Apply NowJob Title: Pension Service Support
Location: Reigate – hybrid working
Full time – 35 hours
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About Us
We’re a specialist UK financial services group focusing on attractive segments of the UK retirement income market. But guess what, we’re not your traditional financial services company, and we’re not just looking for traditional financial services people. We need agile operators who can quickly find solutions and are committed to doing the right thing for our customers.
We are passionate about our strong purpose of helping people achieve a better later life, and our culture is built around our identity of being Just. We do the right thing in the right way. Collaborating and valuing differences makes us a successful team in which everyone feels included. Our culture, combined with our strong purpose, is one of our key competitive advantages and helps us to make Just an inclusive and great place to work.
In 2021 we were named as one of the UK's 100 Best Large Companies to Work For and accredited as a 2-star organisation, representing outstanding levels of engagement. Alongside these, we were also recognised in the following Best Companies categories: Financial Services' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work for and Northern Ireland's 10 Best Companies to Work For. We’re extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.
Purpose
The Pension Services Support role sits within the Defined Benefits (DB) team, and is focused on supporting our Pension and Payroll administrative services through diligent management of our mailboxes and member request logs. These are key activities and this role is of critical importance to the success of the operational area.
The role also carries out key activities around gathering information, data downloads, mortality and sanction screening as well as interacting with other areas of the wider DB Team by providing key information and assisting with administrative matters.
Examples of Key Activities include:
- Ensure mailboxes are monitored throughout the day and identify emails needing action and forward these on in a timely manner
- Complete filing of emails in line with processes and protocols
- Maintain our member calculations log to ensure we complete activities and respond within agreed SLA’s
- Be watchful and escalate complaints and vulnerable customers identified
- Update our Scheme Activity log and DB Calendar for new business deals
- Arrange and book Benefit Specification meetings for all new business secured
- Support our Relationship Manager with items that we need to review or gather for our Third Party administrations area
- Support the payroll functions and prepare data to support the monthly calculations as required
- Gather data sets as needed through Third Party Administrator downloads or directly from clients
- Support team in gathering data for audit and monitoring activities as required
- Load the monthly payment files to our SharePoint site for our Finance team
- Engage in process reviews and other improvement initiatives
Skills and Experience
- Ability to manage own workloads and prioritise a number of different tasks based on business volumes and priorities
- A good team worker, with effective communicate skills, highlighting tasks at risk of failing SLA’s
- Good organisational and planning skills
- Customer service focused
- Good numeracy with attention to detail
- Flexible approach: ability to work as part of a team in a fast moving environment
- Basic Microsoft office skills preferably Excel, Outlook, Word
Experience
Required:
- Experience of providing a high level of customer service to both internal and external customers
Desirable:
- Experience of working with non-standard processes and systems
Company Benefits
A competitive Salary, Pension Scheme and Life Assurance
Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
Private Medical Cover and Income Protection, just in case
A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets
Opportunity to progress within your career both in-role and within the company
FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
A variety of Employee Funded Benefits available to you via our Online Benefits Portal
Plus, several additional purchase options available for you and your loved ones
Why Just?
We are committed to building a more sustainable business and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.
Diversity, Equity and inclusion (DE&I) is a key priority for Just as part of our overall strategy and ensuring all of our people feel proud to work at Just. We have joined a number of initiatives including the Race at Work Charter, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.
What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.
Apply Now