Customer Services Support

Vacancy Details

Job Type:

Job function:




Job Reference:
Customer Services Support

Customer Service, Operations & General Management






The Role

As a Customer Services Support Agent you will be responsible for processing customer applications accurately and efficiently to ensure that customers remain committed to completing their retirement journey through our service and that customers receive the right outcome every time.

This is an administrative role, where you will spend approximately 80% of your time completing admin tasks and the remaining 20% includes some customer contact over the phone.

We are seeking someone who is driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised.

Whilst customer service or administration experience within Financial Services/Life & Pensions would be advantageous training is provided and you will have a Team Leader who will ensure you have everything you need to complete your role successfully and thrive.

You will

  • Ensure that customer applications are processed efficiently and accurately.

  • Provide and maintain excellent levels of customer service, providing prompt and efficient response to enquiries.

  • Take ownership and responsibility when handling customer enquiries via inbound or outbound calls, emails or post.                                               

  • Provide informative and accurate information on products and services we offer to customers.

  • Constantly seek new and innovative ways to meet and exceed our customers’ expectations, making recommendations and suggestions to improve processes.

You are

  • Educated to GCSE level (or equivalent) and have 5 passes at Grade C or above - including Maths & English.

  • Customer orientated and have the customer’s best interest at the heart of everything you do.

  • Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality.

  • Extremely organised, with the ability to make intelligent decisions when faced with competing priorities and fluctuating workloads.

  • Flexible, with the ability to collaborate and work as part of a team in a fast moving environment.

  • Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels.

Working for us, you get your Just Rewards…

  • A Competitive Salary, amazing Pension Scheme and Life Assurance

  • Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday

  • Private Medical Cover and Income Protection, just in case

  • A Bonus Scheme that takes a balanced approach and looks at both `in role performance’ but also `the behaviours and attitudes you exhibit at work’

  • FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

  • Plus we have a variety of Employee Funded Benefits available to you via our Online Benefits Portal